July 21, 2024

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Delta One JFK lounge opens. Here’s what’s inside

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The bar at the Delta One lounge at New York’s John F. Kennedy International Airport.

Leslie Josephs | CNBC

Delta Air Lines’ most exclusive airport lounge opens this week to travelers flying on the right ticket.

The Delta One lounge at the carrier’s hub at New York’s John F. Kennedy International Airport will open Wednesday to customers departing or arriving in the Delta One cabin, the airline’s highest tier of service. It’s the latest effort by a U.S. airline to win over top-paying customers. CNBC got a peek inside.

The more than 39,000-square-foot space features a high-end restaurant, as well as a quick-bite bakery and walk-up food counter. It also features a full bar and a terrace overlooking the airfield.

The lounge, Delta’s largest, is a step up from its more accessible Sky Club lounges, with new areas to relax. Travelers are offered complimentary spa treatments for the eyes, hands and arms and what it calls “recovery remedy,” a 10-minute shoulder, scalp and temple massage.

There are eight shower suites complete with robes and slippers, and travelers can leave their clothes out to be steamed by staff within minutes, Delta says.

Amenities in bathroom and shower stall at Delta One lounge at John F. Kennedy International Airport.

Leslie Josephs | CNBC

For travelers who want to continue to work, the space includes eight soundproof booths. In total, the lounge seats 515 people.

Delta One lounge’s dining area at New York’s John F. Kennedy International Airport

Leslie Josephs | CNBC

Delta last year said the average age of its SkyMiles members has dropped from 44 in 2017 to 39 in 2022.

“It’s important to note that not every new member starts out as a Million Miler,” Dwight James, Delta’s senior vice president of customer engagement and loyalty, said in an interview. “This notion of premium that we talk about is also aspirational.”

James declined to say how much Delta is investing in the lounge.

Bar at Delta One lounge at John F. Kennedy International Airport in New York.

Leslie…



2024-06-25 09:22:34

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